hello, how may I help you?
Sin Chan:
hi, I have ordered sunglasses on Mar 22, 2010. But I still not yet received it.
Linda:
order# please..
Sin Chan:
here is the Transaction ID: xxxxxxxxxxxx0527
Linda:
please hold..
Sin Chan:
Order Number: xx663
Linda:
we have tried to contact you, but the email you provided on the order is not accessible -- xxxx@yahoo.com. please verify your email address and provide the telephone number where you can be reached
Sin Chan:
xxxx@hotmail.com
Sin Chan:
xxx-xxx-0322
Linda:
please hold
Linda:
your address on PayPal is unconfirmed, an email will be sent to xxxx@hotmail.com requesting to provide the billing address/telephone# for our records. your order will be processed pending your response.
Sin Chan:
so you will not shipped if the address is unconfirmed?
Linda:
at this moment we request that you provide your billing address/telephone#.
Sin Chan:
can you call my number now?
Linda:
I will send a request to our customer support team and they will call you shortly
Sin Chan:
i have not received any email from my email account.
Linda:
you will receive an email requesting the information before the end of business today
Sin Chan:
okay.
Linda:
may I help with anything else?
Sin Chan:
so i just need to send my billing address and my telephone # through email, then you may process my request and I will receive my glasses shortly?
Linda:
that is correct
Sin Chan:
okay, thank you
Linda:
you are welcome, thank you for your business
Posted by Irina from ABS-Sunglasses (Reading Glasses)
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