Post Chat Survey
| Comments: | |
| Politeness: | 4 |
| Proficiency: | 5 |
patrina:
yes i made an order about two weeks ago that is to be sent to my boyfriend in jail and it was told to me that it would be back ordered. well he will be getting out possibly before april 27th the date of back order and i was wondering what can be done
Linda:
I suppose the way to go would be to cancel the order
patrina:
well i have been trying to call and no one will answer the phone. i am at work and i dont have the order number can you help me at all
Linda:
our business hours are 10AM to 6PM mon-fri EST
Linda:
I can try to find your order by the last name
patrina:
the name is patrina *** and to be shipped to joe ***
Linda:
thank you, please hold
Linda:
ok, I found the order, order# ***00. would you like to cancel?
patrina:
yes ma'am i would. what about the amount that i paid with my debit card. will it be credited back to my account
Linda:
you will receive a confirmation email shortly. regarding the credit, your card has not been charged. there was an authorization obtained on your account, but it should come off in a day or two.
patrina:
okay thank you
Linda:
as a matter of fact I just checked your account and the record states that the authorization expired on April 2nd
patrina:
okay. so the money should still be in my account
Linda:
so you should see funds available as of now
patrina:
ok
patrina:
thanks so much
Linda:
you are welcome, and sorry for the inconvenience
patrina:
that is definitely okay. you have a blessed day
Linda:
thanks, you too
Linda:
bye
patrina:
bye
Linda:
Posted by Irina from ABS-Sunglasses (Reading Glasses)
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