Chat Transcript - Order Status

Nancy:
    I order my sunglasses two days ago and it hasn't been shipped out yet. When do you plan on shipping it out by?
Linda:
    hello, please hold..
Nancy:
    ok
Linda:
    order nukber please
Linda:
    number
Nancy:
    ***895
Linda:
    your order is in the verification stage. you should receive an email asking to provide additional information
Nancy:
    such as? the status of my order says that buyer credit verification has been authorized already...?
Linda:
    Payment status - authorized - means that your bank checked the credit card and confirmed that there are funds available. We do not charge until the item is shipped. We need to verify a different kind of information. i.e different names and address on the shipping and billing portions of the order
Linda:
    also we require to provide the landline telephone number associated with the billing address
Nancy:
    how long will it take to receive this e-mail? is it possible for me to just log onto my account and verify this instead?
Linda:
    you should be contacted via email by the EOB today
Linda:
    all this is done according to the seller's protection policy
Linda:
    usually there are no delays if the shipping and billing address/name match
Linda:
    may I help with anything else?
Nancy:
    no thats it
Nancy:
    thanks
Linda:
    thank you and have a nice day!


Posted by Irina from ABS-Sunglasses (Reading Glasses)